Support
We're here to help. Find answers below or get in touch with our team.
Movie Sense Support
We're thrilled you're part of the Movie Sense journey — a movement that's redefining what streaming can be!
Our growing team is passionate about bringing you carefully curated, quality entertainment that brings families together, and we're working around the clock to deliver the exceptional viewing experience you deserve.
While we continue to perfect our member support systems, our dedicated team is currently focused on expanding our film library, producing original content, and developing our Academy programs.
Having trouble streaming our content? Log a ticket and a member of our team will get back to you. Alternatively, email us directly for support.
🎫
Log a Support TicketFill out our contact form and we'll get back to you ASAP.
✉️
Email Supportdeveloper@visionpictures.com.au
🔑
Reset PasswordClick here to reset your password
👤
Manage Your AccountManage membership, cancel or upgrade
Frequently Asked Questions
You can click here to reset your password. You'll receive an email prompting you to set a new one.
You can manage your membership including cancelling, upgrading, or downgrading here. To fully delete your account, please log a support ticket and our team will assist you.
We currently don't have profile management available. Stay tuned for our app launch where this will be available as a feature.
First check you have an active paid membership — non-members cannot play videos. Then check your internet connection. Streaming works best on NBN or Wi-Fi and not as well on 5G.
You can stream Movie Sense on Apple TV, Fire Stick, Samsung Smart TV, LG Smart TV, Chromecast, Mobile, and Tablet. View our full How to Watch guide for step-by-step instructions.
If you are having trouble streaming, please log a support ticket and our team will investigate. Make sure your browser is up to date and try clearing your cache first.
To delete your Movie Sense account, please log a support ticket from your account settings and our team will process it for you.